INSURED MOTORISTS' RIGHTS IN ARIZONA

Collision Repair / Body Shop

As an insured vehicle owner, you have rights. To read the Arizona Revised Statute: Policyholder Choice of Repair Facility, click here. www.azleg.gov/FormatDocument

The information is designed to assist you in handling a claim with your own insurance company. It will answer your most frequently asked questions.

Must I obtain more than one estimate?

No. Unless your policy states otherwise, you need not obtain more than one estimate.

Am I required to take my vehicle to a drive-in claims service?

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I was told to take my vehicle to a specific repair facility. Am I required to do this?

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If my vehicle is not drivable or if I feel it is not safe to drive, what should I do?

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Who is responsible for the safety and quality of the repair? Who guarantees it?

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If the insurance company and I do not agree on how my vehicle should be repaired, what can I do?

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What can I do to assure quality repairs in a timely manner?

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If I’m not at fault in the accident should I use my policy or try to collect from the other driver?

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For a list of member ASA facilities in your area, go to our Shop Locator

Tips on Finding a Dependable Repair Facility

With the recent announcement of the Attorney General’s Automotive Repair “Sting” operations, consumers must do their homework before taking their vehicle in for repairs. The Automotive Service Association (ASA), the largest non-profit national trade association of its kind, recommends that you follow some simple guidelines when evaluating an automotive service business to find the right match for your vehicle.

Training: Ask if technicians are ASE-certified (mechanical) or I-CAR trained (body shop). Businesses are proud to have qualified technicians and display these certificates and diplomas in their customer waiting areas. Many facilities support ongoing technical and management training and attend industry training throughout the year.

Affiliations: Ask about the facility’s industry and consumer affiliations. Being affiliated to local organization and industry association demonstrates their interest in the community and the industry. Business owners need to be aware of trends in the industry and keep up with changes in equipment and technology and industry associations provide that.

First Impressions: Expect the automotive service facility to be neat, clean and well organized. Will you have peace of mind leaving your car at the facility while being repaired? Are the employees helpful, courteous and clean? This will give you an idea of how you will be treated throughout the service of your vehicle.

Referrals: Get referrals from friends, relatives, or neighbors. They will be honest with you about their experience at a facility.

Websites: There are many referral sites on the internet. Check out the site and learn a little about the facility. Check out the Better Business Bureau (BBB) to see if the facility has had complaints and if they have been resolved.

Code of Ethics: In Arizona, there is no regulation on the automotive industry. The only requirement of open an automotive business is to have a business license. Reputable businesses are involved in the community, belong to industry associations, attend ongoing technical and management training, have proper insurance, perform quality repair services. Members of the Automotive Service Association have agreed to adhere to the association’s Code of Ethics written with consumers in mind that can be found on the association’s website: asaaz.org.

For a list of member ASA facilities in your area, Go to our Shop Locator:

For More Car Care Tips, visit: http://www.carcare.org/car-care-resource/car-care-tips/

Merle's Automotive Supply
NAPA Auto Care

PO Box 81517, Phoenix, AZ 85069 | (602) 910-0081

PO Box 81517, Phoenix

AZ 85069 | (602) 910-0081